Privacy and Security Policy


Thank you for visiting the State of Hawaii "MyBenefits" page created by the Hawaii Department of Human Services (DHS). This website assists people applying for and getting health and other public assistance benefits. We know it is critical for people and businesses to be sure their privacy is protected when they visit our Website. This policy describes what information is collected and how that information is used.


This policy applies to our website only. This site contains links to other sites, so you should examine the privacy policy of any website you access from this website, including other State agency sites.


The DHS provides information through this website as a public service. All of the information here is believed to be accurate and reliable; however, the DHS assumes no responsibility for any errors. Further, the DHS assumes no responsibility for reuse of the information provided.

Website Security/Monitoring

For website security purposes and to ensure that the website remains available to all users, the DHS uses software to monitor website use and to identify unauthorized attempts to upload information, change information, or otherwise cause damage. Unauthorized attempts to upload or change information on this website are strictly prohibited and may be punishable by law. Except for authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits.

When visiting this website, the DHS automatically collects and stores the following information about your visit:

Name of the domain from which the website was accessed
Date and time the website was accessed
Website address (also called the URL) of the link clicked to access the website
Public Internet Protocol address of your client
Host name of your client
Software that you are using to access the website

None of the previously mentioned information is considered personally identifiable information (PII) which is protected under State and Federal laws. The information above that is collected automatically is used to improve this website and to help us understand how users are interacting with the website. This information is collected for statistical analysis, to determine what information is of most and least interest to users, and to improve the quality and helpfulness of material available on the website. The information is not collected for commercial marketing purposes and the DHS is prohibited from selling or otherwise sharing the information collected from the website for any commercial marketing purposes.


Cookies are simple text files stored on your web browser to provide a way of distinguishing among users of this website. The use of cookies is a standard practice among internet websites. Once you have created an account, this website uses cookies to make sure that only you can access your information.

Privacy of Personally Identifiable Information

The DHS does not collect any personal information about you unless you provide that information by sending an e-mail or by initiating an online transaction, such as a survey, registration or form. To conduct some online transactions, it may be necessary for users to provide personal information to the DHS.

Any personal information you provide will be used only for the purpose of which the information was provided, for example, to determine if you are eligible for Medicare assistance. Your personal information may be shared with authorized DHS personnel in order to process a request, respond to your email, or otherwise ensure a proper response to your request. This includes determining eligibility for and administration of programs you are applying for.

The applicable programs are:

Disclosure and Dissemination

The DHS is committed to protecting your and others personal information collected through this website from unauthorized access, use, or disclosure. We limit employee access to personal information collected through this website to only those employees who need access to the information in the performance of their official duties. DHS employees who have access to this information are trained and required to follow appropriate procedures to protect your privacy.

The DHS does not collect any personal information about you during your visit to the website unless you provide the information by sending an email or initiating an online transaction such as a survey, registration, or form. We do not sell any personal information to any third party. Some information collected by this website, and some information you choose to provide, is subject to disclosure as "government record" as defined and governed by Chapter 92F of the Hawaii Revised Statutes.