Contact Us

If you are experiencing trouble with accessing your account, here are some important steps to follow:

   • Be sure to use Mozilla Firefox or Internet Explorer. iOS and Android tablets and smartphones are not compatible

   • Clear the browser of history (Cache + Clear Browser Cache)

If you are still unable to access your account after performing the above steps, please contact us:

   • By phone

         ○ O'ahu (808) 524-3370

         ○ Neighbor Islands and Continental U.S. toll-free 1-800-316-8005

         ○ TTY 711 or 1-800-603-1201

   • Email Med-Quest Customer Service

If you have questions related to your Medicaid eligibility, please contact one of our eligibility offices listed below.

MQD/EB-East Hawaii Section

1404 Kilauea Avenue
Hilo, Hawaii 96720
Phone: (808) 933-0339

MQD/EB-Kapolei Unit

Kakuhihewa State Office Building
601 Kamokila Blvd., Room 415
Kapolei, Hawaii 96707
Phone: (808) 692-7364

MQD/EB-Kauai Section

Dynasty Court
4473 Pahee Street, Suite A
Lihue, Hawaii 96766
Phone: (808) 241-3575

MQD/EB-Oahu Section

801 Dillingham Blvd., 3rd Floor
Honolulu, Hawaii 96817
Phone: (808) 587-3521

MQD/EB-West Hawaii

Lanihau Professional Center
75-5591 Palani Road, Suite 3004
Kailua-Kona, Hawaii 96740
Phone: (808) 327-4970

MQD/EB-Maui Section

Millyard Plaza
210 Imi Kala Street, Suite 101
Wailuku, Hawaii 96793
Phone:(808) 243-5780